Terms & Conditions

Raptor's Den | Sim Racing Cafe

Welcome to Raptor's Den | Sim Racing Cafe ("Raptor's Den", "we", "our", or "us"). These Terms & Conditions govern your use of our website, simulator facilities, bookings, events, and related services.

By accessing our website, making a booking, visiting our premises, participating in an event, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. General

Raptor's Den is a sim racing café offering simulator experiences, organised events, memberships, and related recreational services.
These Terms apply to all customers, visitors, participants, and users of our website and facilities.
We reserve the right to refuse service or remove any individual from the premises if their behaviour is unsafe, abusive, disruptive, illegal, or violates these Terms.
We may modify, suspend, discontinue, or replace any service offered without prior notice.
Continued use of our services after changes to these Terms constitutes acceptance of the revised Terms.

2. Eligibility

Customers under eighteen (18) years of age should have the consent of a parent or legal guardian before using our services.
Certain events or competitions may specify additional eligibility requirements, including minimum age or experience.
Customers are responsible for providing accurate personal information when making bookings or creating accounts.

3. Bookings

Simulator sessions are subject to availability.
A booking is confirmed only after successful payment.
Walk-in customers are welcome; however, availability cannot be guaranteed.
Customers should arrive at least five (5) minutes before their scheduled booking.
Customers arriving more than ten (10) minutes after the scheduled booking time may have their session shortened or cancelled without compensation.
Session times begin and end according to the booked schedule.
Raptor's Den reserves the right to refuse or reschedule bookings where necessary for operational reasons.

4. Simulator Usage

All simulator equipment remains the exclusive property of Raptor's Den.
Customers agree to use all equipment responsibly and follow staff instructions at all times.
Customers must not intentionally alter simulator hardware, cabling, computer settings, peripherals, or software configurations without prior approval.
Food and beverages must be kept away from simulator equipment unless permitted by staff.
Customers are financially responsible for damage caused through negligence, misuse, reckless behaviour, or intentional acts.
Raptor's Den reserves the right to terminate any simulator session where continued use may compromise safety, damage equipment, or disrupt other customers.

5. Game & Software Availability

The selection of simulator titles, vehicles, tracks, software, hardware configurations, and peripherals may change without prior notice.
Certain simulator titles require customers to possess their own third-party accounts, subscriptions, or licences.
iRacing requires an active iRacing membership registered to the customer's personal iRacing account.
Unless expressly stated otherwise, Raptor's Den does not provide iRacing memberships as part of simulator bookings, memberships, promotions, or event registrations.
Customers are responsible for ensuring they meet all third-party account and subscription requirements before making a booking.
Raptor's Den shall not be liable for interruptions resulting from third-party licensing changes, software updates, online service outages, account issues, or scheduled maintenance.

6. Hardware & Software Changes

Raptor's Den continually upgrades and maintains its simulator equipment.
We reserve the right to upgrade, replace, modify, or remove simulator hardware, displays, peripherals, software, games, or computer specifications without prior notice.
Such upgrades or changes shall not constitute grounds for refunds unless they materially prevent the booked service from being delivered.

7. Technical Issues

Despite regular maintenance, unexpected hardware failures, software issues, internet outages, electrical interruptions, or technical faults may occur.
Where a booked simulator session cannot reasonably proceed due to circumstances within Raptor's Den's control, customers will be offered either:
- a rescheduled booking; or
- a refund in accordance with our Cancellation & Refund Policy.
Raptor's Den shall not be responsible for interruptions caused by third-party online services, scheduled maintenance, software updates, internet service providers, or circumstances beyond our reasonable control.

8. Events & Competitions

Separate rules and sporting regulations may apply to tournaments, championships, leagues, time trials, endurance races, and promotional events.
Event formats, schedules, prizes, entry requirements, scoring systems, and regulations may vary between events.
Raptor's Den reserves the right to modify, postpone, suspend, or cancel any event if necessary.
Decisions made by race officials or event organisers regarding event administration shall be final unless an official appeal procedure has been announced.

9. Code of Conduct

Customers are expected to:

Treat staff and fellow customers respectfully.
Follow all staff instructions.
Maintain appropriate behaviour at all times.
Use simulator equipment responsibly.
Respect booking schedules and shared facilities.

The following behaviour is prohibited:

Harassment or abusive language.
Threatening or violent behaviour.
Intoxication or use of illegal substances.
Deliberate misuse or damage of equipment.
Tampering with simulator hardware or software.
Disrupting other customers' sessions.
Any unlawful activity.

Violation of these rules may result in immediate removal from the premises without compensation and may result in future booking restrictions.

10. Photography & Media

Raptor's Den may occasionally photograph or record video within the premises for promotional, educational, or marketing purposes.
Customers who do not wish to appear in promotional content should inform a member of staff before their session begins.
Raptor's Den will make reasonable efforts to respect such requests but cannot guarantee exclusion from incidental background appearances in public areas.

11. Health & Safety

Customers participate in simulator activities voluntarily and at their own risk.
Customers experiencing dizziness, motion sickness, discomfort, fatigue, or any medical condition aggravated by simulator use should discontinue their session immediately.
Customers must immediately report any equipment malfunction to staff.
Raptor's Den reserves the right to refuse participation where continued use may pose a safety risk.

12. Limitation of Liability

While reasonable care is taken to maintain equipment and facilities, Raptor's Den shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services.
Our liability, where legally permitted, shall not exceed the amount paid for the relevant booking or service.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Intellectual Property

All branding, logos, graphics, website content, promotional material, and original media published by Raptor's Den remain the intellectual property of Raptor's Den unless otherwise stated.
Customers may not reproduce, distribute, or commercially use such material without prior written permission.

14. Privacy

Customer information is collected solely for booking management, customer support, legal compliance, and improving our services.
Payment information is securely processed by authorised third-party payment providers.
Please refer to our Privacy Policy for complete details regarding the collection, storage, and processing of personal information.

15. Force Majeure

Raptor's Den shall not be liable for any delay, interruption, or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, fire, flooding, power failures, internet outages, pandemics, government restrictions, civil unrest, labour disputes, or other unforeseen events.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Ahilyanagar, Maharashtra.

17. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Raptor's Den | Sim Racing Cafe

Email: support@raptorsden.in