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Cancellation & Refund Policy

Raptor's Den | Sim Racing Cafe

This Cancellation & Refund Policy ("Policy") applies to all simulator bookings and memberships purchased from Raptor's Den | Sim Racing Cafe ("Raptor's Den", "we", "our", or "us").

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By making a booking or purchasing a membership, you agree to this Policy in addition to our Terms & Conditions and Membership Terms.

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1. Simulator Session Bookings

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  1. Cancellation by Customer
    Customers may cancel a simulator booking through the booking platform or by contacting Raptor's Den before the scheduled session.

  2. Eligible Refunds
    Bookings cancelled at least one (1) hour before the scheduled session are eligible for a 100% refund.

  3. Late Cancellations
    Bookings cancelled less than one (1) hour before the scheduled session are not eligible for a refund.

  4. No-Shows
    Customers who fail to attend their scheduled booking without prior cancellation ("No-Show") are not eligible for a refund.
     

2. Membership Session Bookings

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  1. Cancellation
    Members may cancel booked sessions before their scheduled start time.

  2. Session Restoration
    Membership bookings cancelled at least one (1) hour before the scheduled session will have one (1) session restored to the member's available session balance.

  3. Late Cancellations
    Membership bookings cancelled less than one (1) hour before the scheduled session will result in forfeiture of the booked session.

  4. No-Shows
    Failure to attend a booked membership session without prior cancellation will result in forfeiture of the booked session.

 

No monetary refund will be issued for unused or forfeited membership sessions.

 

3. Membership Purchases

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  1. Activation
    Memberships become active immediately upon successful purchase unless otherwise stated.

  2. Refund Eligibility
    Membership purchases are non-refundable once activated.

  3. Expired Memberships
    Unused sessions expire automatically upon membership expiry and are not eligible for:

  • refunds;

  • extensions;

  • cash value;

  • transfers; or

  • account credit.
     

4. Payment Gateway Fees

 

Where a monetary refund is approved, payment gateway and platform transaction fees are non-refundable.

This includes, but is not limited to:

  • Razorpay processing fees;

  • Wix transaction fees; and

  • any applicable third-party payment processing charges.

 

The refunded amount will therefore be the original payment less any non-refundable transaction fees charged by the payment provider.

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5. Refund Processing
 

Approved refunds are generally processed within four (4) to five (5) business days.

Actual processing times may vary depending on the customer's bank, payment provider, or card issuer.

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6. Technical Issues

 

If Raptor's Den is unable to provide a booked simulator session due to circumstances within our reasonable control, including but not limited to:

  • simulator hardware failure;

  • computer malfunction;

  • software failure;

  • internet outage;

  • electrical interruption; or

  • operational issues,


customers will be offered one of the following remedies:

  1. For standard bookings:​

    • a full refund; or

    • a rescheduled booking.

  2. For membership bookings:

    • restoration of the affected session to the membership balance; or

    • a rescheduled booking.
       

7. Force Majeure


Raptor's Den shall not be liable for cancellations or interruptions caused by circumstances beyond our reasonable control, including but not limited to:

  • natural disasters;

  • floods;

  • fires;

  • government restrictions;

  • civil unrest;

  • internet service provider outages;

  • pandemics;

  • power grid failures; or

  • other unforeseen events.

Where reasonably possible, Raptor's Den may offer an alternative booking time.

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8. Customer Responsibility


Customers are responsible for:

  • arriving on time;

  • ensuring they can attend their booking;

  • maintaining any required third-party accounts or subscriptions (such as an active iRacing membership where applicable);

  • reviewing booking confirmation details.

Failure to meet these requirements does not entitle the customer to a refund.

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9. Fraud & Abuse

 

Raptor's Den reserves the right to refuse refunds where fraudulent activity, chargeback abuse, false claims, or repeated misuse of the booking system is identified.

 

Memberships found to be used fraudulently may be suspended or terminated in accordance with the Membership Terms.

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10. Changes to this Policy

 

Raptor's Den reserves the right to amend this Cancellation & Refund Policy at any time.

 

Any revised Policy becomes effective immediately upon publication on our website.

Bookings confirmed prior to any amendment will continue to be governed by the Policy that was in effect at the time of purchase unless required by law.

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11. Contact

If you have any questions regarding these Terms & Conditions, please contact:

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Raptor's Den | Sim Racing Cafe

Email: support@raptorsden.in

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